Get FREE SHIPPING on orders over $35!

Refund Policy

RETURN/REFUND POLICY

 

You may return your item for a refund or exchange within 30 days from the date the item is delivered to you, subject to the terms and conditions below. No refunds or exchanges will be made after 30 days from the date of delivery except for extreme circumstances. 

Contact support@pawws.com for information about returning or exchanging your item or fill out the form at the bottom of THIS page.

To be eligible for a return, your item must be unused, in the same condition that you received it in. 

If you are still waiting for your order and wish to cancel your order before we ship it out, we will give you a full refund if you don't want to wait.

This Refund Policy is subject to change at any time, without notice.  Please review the Refund Policy at pawws.com for any changes or updates.  

 

MEMBERSHIP REFUND POLICY

 

Members are entitled to a refund for the most recent month they have been billed their monthly membership charge.

Example scenario: If you have been in our program for 5 months and wish to cancel, you are entitled to a refund for the most recent $9.95 charge. We do not offer refunds for months prior.

 

RETURN SHIPPING

 

Unless an item is returned because of our error, you will be responsible the shipping cost for returning your item.  Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance.  We are not responsible or liable for returns that are not delivered to us or are lost in transit.

 

Please return items to: 

Pawws

4061 South Eliot Street

Englewood, CO 80110 USA 

  

EXCHANGES OF DAMAGED OR DEFECTIVE ITEMS

 

Items that are delivered to you defective or damaged may be exchanged for the same item only.  If your item is delivered defective or damaged, email us at support@pawws.com and we will take care of you.

 

NON-RETURNABLE ITEMS

 

The following items may not be returned:  

-- Home Decor

-- Downloadable software products.

 

PARTIAL REFUNDS

 

The following items may be returned at our discretion for a partial refund:

 

-- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

-- Any item that is returned more than 30 days after delivery.

 

REFUND PROCESSING

 

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Your bank’s or credit card issuer’s refund processing may impact the timing of your refund. Allow up to five business days to see the credit hit your account.

 

LATE OR MISSING REFUNDS

 

If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then reach back out to us at support@pawws.com.  It may take some time before your refund is officially posted by your bank or credit card issuer. 

 

If your bank or credit card issuer has not processed your refund after 30 days, please contact support@pawws.com