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Please review the FAQ sheet below for answers to common questions and if you have any additional questions please fill out the contact form below!
Please email Pawws Customer Support at email@example.com and we will get back to you within 24 hours! (This is the fastest way to get in touch with us). Alternatively, you can send us a private message on facebook here --> https://www.facebook.com/pawwsshop. We are currently hiring for our phone lines so they will be temporarily unavailable.
Our jewelry can take between 1 to 3 weeks to ship. If the item(s) you ordered are in stock, your order will ship quickly. Since our jewelry is custom made, items that are not in stock can take longer to ship. Our apparel usually ships within 3 to 5 business days and may arrive separate from jewelry. Our personalized jewelry ships within 3-5 business days.
You can cancel your order by emailing us at firstname.lastname@example.org or messaging us on facebook here --> https://www.facebook.com/pawwsshop. We will have phone lines live soon but until then these are the only two places you can get in touch with us.
You may return your item for a refund or exchange within 30 days from the date the item is delivered to you, subject to the terms and conditions below. No refunds or exchanges will be made after 30 days from the date of delivery except for extreme circumstances. See more info here --> https://pawws.com/pages/refund-policy
While the Pawws Program is in early access, much of the program is being worked on day and night by our small team from Philadelphia, PA. If you’re a dog lover and want to save big on our entire store, meet and learn from other dog lovers out there just like you, and get free stuff, this is the program for you! Learn more and try it out for free here --> https://pawwsprogram.com/early-access
No, while it is highly suggested to become a member before purchasing (so you can take advantage of huge discounts) you can still purchase from our store without being a member of the Pawws Program.
If you took one of our free offers, you accepted a 14 day Pawws Program free trial. While you are in your trial, you get to enjoy all the benefits of the Pawws Program. If you wish to stay in the Pawws Program after your trial, do nothing and you will be billed normal Pawws Program membership dues of $9.95 per month. If you wish to cancel, click the link here: http://pawwsprogram.com/cancel
Follow this link for everything you need to know about using your Pawws Program membership including store discounts, our Facebook Group, and membership cancellations: http://pawwsprogram.com