FREE SHIPPING ON ORDERS $50 OR MORE

EMAIL US

support@pawws.com

Pawws c/o Shipmonk400 Hillsboro Technology DrDeerfield Beach, FL 33441USA

Contact

We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you within 24-48 hours!

We're Here to help

Please review the FAQ sheet below for answers to common questions.

FREQUENTLY ASKED QUESTIONS


HOW CAN I CONTACT PAWWS?

Please email Pawws Customer Support at support@pawws.com and we will get back to you within 24 hours! (This is the fastest way to get in touch with us). 

HOW LONG UNTIL I RECEIVE MY ORDER?

Our jewelry takes between 1 to 3 weeks to ship. If the item(s) you ordered are in stock, your order will ship quickly. Since our jewelry is custom made, items that are not in stock can take longer to ship. Our apparel ships within 3 to 5 business days and will arrive separate from jewelry. 

DO YOU OFFER WHOLESALE DISCOUNTS?

Yes, we do offer wholesale discounts! If you are interested in buying larger quantities of our products please send an email to support@pawws.com and write "Wholesale" in the subject line of the email. 

Why did i receive part of my order?

Some of our products ship from different locations. Most of our apparel is printed and sent out within a few days, while our jewelry is custom made and can take longer to be delivered. If you only received part of your order, don't worry, the rest is on the way!  

Can i cancel my order? 

Yes, if for whatever reason you wish to cancel your order please email support@pawws.com

can i replace a damaged or incorrect item?

We will replace your order free of charge if it is defective or damaged. Contact customer support via email at support@pawws.com. For our complete return policy please visit the link at the bottom of the page for more information.