Have A Question?
Please review the FAQ sheet below for answers to common questions and if you have any additional questions please fill out the contact form below!
Customers like you mean the world to us, our employees, and our and families 🐾 Please keep in mind we are a very small business of family and friends (less than 10 employees) and we do everything in house - designing the website, designing products, shipping orders, customer service - we do it all right here in Denver Colorado!
Orders on average take 1-3 weeks to get delivered to your house. If all items in your order are in stock, the order will ship out faster, normally within 3-5 business days.
Since we don't carry too much inventory on hand, we custom make a lot of our jewlery and products "on demand" meaning we start to make it once the order is placed.
When an item or sale becomes popular, shipping times can take a bit longer than usual. If you are on a time constraint and cannot wait to receive your order, no problem at all, just fill out the form on the bottom of this page to cancel your order and we will give you a full refund no questions asked.
We also have a 30 day guarantee on all orders - if you are not pleased with your purchase please let us know within 30 days of receiving your order to return it for a full refund.
FREQUENTLY ASKED QUESTIONS
How Can I Contact Pawws?
Please fill out the form at the bottom of this page and we will get back to you within 24-48 hours. Please keep in mind we are a very small team/business, we do not operate exactly like the big corporations :)
Where Are You Located?
While our entire store is just online, we work and ship out of Denver, Colorado.
How Long Until I Receive My Order?
All of our products normally ship within 1-3 weeks :) Because we do not carry a lot of inventory, we custom make most orders as they come in. If we have the items of an order in stock, they will ship out within 3-5 business days. You will receive an order confirmation after you place your order to your email, and another email with tracking information once your item has shipped. If you ever need to cancel your order due to time constraints, no problem, we have a 30 days no questions asked full refund policy.
How Much Is Shipping?
All orders from $0-$35 ship out at a flat rate of $4.95. All orders $35 and up ship free! If you're a Pawws Program member, you get free shipping no matter what :)
How Can I Cancel My Order?
You can cancel your order by filling out the form at the bottom of this page.
What Is Your Refund Policy?
You may return your item for a full refund or product exchange within 30 days from the date the item is delivered to you. If you are still waiting for your order and wish to cancel, no problem! We'll give you a full refund if you don't want to wait. See more info here --> https://pawws.com/pages/refund-policy
How Do I Join The Pawws Program?
While the Pawws Program is in early access, much of the program is being worked on day and night by our small team in Denver, CO. If you’re a dog lover and want to save big on our entire store, meet and learn from other dog lovers out there just like you, and get free stuff, this is the program for you! You can sign up by using this link --> https://pawws.com/pages/freetee
Do I Need To Be A Member To Purchase From Pawws?
No, while it is highly suggested to become a member before purchasing (so you can take advantage of huge discounts) you can still purchase from our store without being a member of the Pawws Program.
Am I A Member After Taking A Free Shirt Or Jewelry Offer?
If you took one of our free trial membership offers, you accepted a 30 day Pawws Program free trial. While you are in your trial, you get to enjoy all the benefits of the Pawws Program. If you wish to stay in the Pawws Program after your trial, do nothing and you will be billed normal Pawws Program membership dues of $9.95 per month. If you wish to cancel, click the link here: https://pawws.com/account/login, and once you log in you can cancel right from your account.
Where Do I Go If I Am A Pawws Program Member?
Follow this link for everything you need to know about using your Pawws Program membership including store discounts, our Facebook Group, and membership cancellations:
What Specific Rescues Are You Helping?
We will be updating THIS PAGE with all of our rescue efforts. You can also reach out to us if you have one in mind!
What If I Want To Cancel My Membership?
You can cancel at any time no questions asked! Just log into your membership account (provided upon signing up) and you can cancel yourself. For more detailed instructions visit this link: https://pawws.com/pages/pawwsprogram
When Do I Get Billed?
30 days after signup, every member will be billed $9.95. Members will be billed $9.95 every 30 days until they cancel.
Can I Get a Refund If I Just Got Billed But I'd Like To Cancel?
YES! If you have been billed and you don't wish to be in our Pawws Program, you are entitled to a refund for that month.
Example scenario: If you have been in our program for 5 months and wish to cancel, you are entitled to a full refund for the most recent billing. We do not offer refunds for months prior.